Social Distancing | Health & Safety

Booking Tickets and Seats in the Theatre

  • We are limiting our audience numbers for each event to comply with social distancing guidelines. If these rules are relaxed by government we will extend capacity as allowed.
  • Tickets are on sale as unallocated seating. When booking please choose the number of tickets for your party. In some instances you will also be able to choose if you would prefer to sit in the Stalls, Dress Circle or Upper Circle. All members of your party will be sat together.
  • Two weeks before your performance we will email you with your allocated seats, entrance time and entrance door to the theatre you should use in order to keep queues to a minimum. If you have any specific seating requirements (aisle etc) please email box.office@kingsportsmouth.co.uk after booking, quoting your booking number, with your requirements and we will do our best to accommodate you. However we cannot guarantee specific seats.

Accessible Seats and Companion Tickets

  • Our accessible seats in the stalls will still be available but the number may be reduced due to social distancing. Our £10 Companion tickets are also available.
  • Full details of how to book and eligibility can be found here.

Pre-Ordering Refreshments

  • For your safety and comfort there will be limited opportunities to buy items at the theatre. Ice-creams, drinks and snacks packages will be will be available on-line when booking tickets for shows and we would encourage you to book these in advance. They will then be ready for you to collect at the venue.
  • Two weeks before your performance we will email you with details about your seating (see above). This email will also include details on how to download an app to your phone that will allow you to purchase a limited selection of drinks, snacks and ice-creams when you arrive at the theatre that will then be delivered to you at your seat to minimise movement around the theatre and contact with other staff/customers.

Hygiene and Safety

  • A deep clean of the venue has been undertaken.
  • An increased daily cleaning regime will be in operation.
  • Hand sanitisers will be available at all entrances and throughout the building for staff, performers and customers.
  • Staff training has been undertaken so that all staff are aware of their responsibilities and hygiene routine to be followed.
  • All staff will be supplied with PPE as needed.
  • If you are showing any symptoms of Covid 19 please do not come to the theatre.
  • Audience members are encouraged to bring their own face coverings. Disposable face coverings will be available at the theatre.
  • Non-contact temperature checks will apply to all staff, performers and customers.
  • Screens have been fitted to our Box Office, merchandise and confectionery counters.
  • Audience numbers will be limited to ensure safe social distancing measures can be complied with.
  • Crowd control measures including audience entrance and exit and flow through the venue, to toilets, bars, leaving etc. will be implemented.

Travel and Parking

  • You can find full details of how to get to us by car, taxi. Bus, train and ferry here.
  • Public parking is available at Waitrose in Marmion Road which is an 8 minute walk from the theatre. Waitrose, Marmion Road, Southsea, PO5 2EJ.
  • There is some parking available on the residential streets surrounding the theatre but this is not guaranteed. Please note there are parking permit restrictions between 4:30pm and 6:30pm daily.
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